Avaya Aura Contact Center
Avaya AuraTM Contact Center 6.1 (AACC 6.1) is a context-sensitive, collaborative, voice and multi-media customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions. AACC 6.1 intelligently routes up to six simultaneous multimedia contacts to the most appropriate resource through a unified agent interface. By creating a complete view of the customer and the context of their interaction, AACC 6.1 allows enterprises and organizations to manage the customer experience in a way that consistently delivers a superior level of engagement. AACC 6.1 enables the ability to reach out to customers proactively, combines historic and real-time contextual information about a customer to improve the quality of interactions, optimizes agent utilization and business growth.
