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Intereaction Center
Avaya Interaction Center can help your enterprise meet the demands
of the new customer economy. Now you can deliver outstanding sales,
service, and customer relationship management, even if your customers
use several communication channels to complete a single transaction.
This multimedia contact center solution can help you provide consistency
across communication channels by using common workflows and business
rules, shared customer profile information, common sales strategies,
and consolidated operational and management reporting. So you can
provide the kind of consistent, positive contact experience that
brings your customers back again.
Avaya Interaction Center intelligently routes customers in their preferred medium of communication to the appropriate agents within your enterprise contact center, and can provide your
agents with the customer, transaction, and product information they need to deliver quality service. In addition, Avaya Interaction Center can help agents to communicate more effectively
and to
work more efficiently. In fact, agents can handle e-mail, Web, and telephone requests simultaneously, making the most of their time while helping to balance workloads within the contact
center.
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