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IP Agent
Avaya IP Agent is a Microsoft Windows software-based call center
soft phone application that runs on a personal computer loaded with
Windows 98, Windows 2000, Windows XP or Windows NT 4.0 software.
It enables agents to work from any PC, anywhere, as long as they
can connect to a corporate network. Agents have access to the full
range of Avaya agent capabilities using a graphical user interface
that works via standard drag and drop conventions.
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IP Agent includes an intuitive interface to access existing corporate database information via Lightweight Directory Access Protocol (LDAP), and an integrated call history feature that
allows agents a detailed view of calls made and received. In addition, contact center managers can administer screen pops based on commonly used triggers, such as dialed number identification
service
(DNIS), automated number identification (ANI) and prompted digits.
As part of Avaya's full suite of IP Contact Center devices and applications, IP Agent integrates seamlessly with Avaya Customer Care Solutions and Avaya's reliable DEFINITY Enterprise Communications
Server platform.
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