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Basic Call Management
Avaya Basic Call Management Reporting Desktop is a software client/server
application with a graphical user interface (GUI) that helps you
monitor the status and performance of your call center. With the
Avaya Basic Call Management Reporting Desktop, you may tap directly
into all the call data that is collected by your DEFINITY system
and send that information to multiple desktop PCs. 
Avaya Basic Call Management Reporting Desktop lets you set up levels of thresholds for acceptable performance and alerts you with warnings-either audible or visual, on a supervisor's PC-when
those thresholds have been reached. For example, you can have the system alert supervisors with visual warnings-yellow for "caution" and red when the number of calls waiting reaches
maximum allowable levels. Once alerted, supervisors can have more agents log in. Or they can display the warnings on an optional Avaya wallboard to alert agents themselves to changing call
center conditions.
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