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Computer Telephony
Avaya Computer Telephony, part of the Avaya™ Customer Relationship
Management solutions portfolio, can significantly enhance the customer
care and responsiveness that your business provides by seamlessly
blending the power of your communications system with critical business
intelligence.
Avaya Computer Telephony is designed for platform independence, to support a rich set of applications and open client-server architectures and standards. Your business can employ the latest
computer telephony integration (CTI) applications, while protecting your existing IT investment. Avaya Computer Telephony also simplifies the infrastructure needed to support multiple contact
center applications written to different application programming interfaces (APIs). This allows you to use a single Windows NT or Windows 2000 compatible server running "off-the-shelf" and/or
customized software solutions.
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