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IP Agent
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Avaya IP Agent is a Microsoft
Windows software-based call center soft phone application that runs
on a personal computer loaded with Windows 98, Windows 2000, Windows
XP or Windows NT 4.0 software. It enables agents to work from any
PC, anywhere, as long as they can connect to a corporate network.
Agents have access to the full range of Avaya agent capabilities
using a graphical user interface that works via standard drag and
drop conventions.
IP Agent includes an intuitive interface to access existing corporate database information via Lightweight Directory Access Protocol (LDAP), and an integrated call history feature that
allows agents a detailed view of calls made and received. In addition, contact center managers can administer screen pops based on commonly used triggers, such as dialed number identification
service
(DNIS), automated number identification (ANI) and prompted digits.
As part of Avaya's full suite of IP Contact Center devices and applications, IP Agent integrates seamlessly with Avaya Customer Care Solutions and Avaya's reliable DEFINITY Enterprise Communications
Server platform.
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