ShoreTel Enterprise Contact Center
The ShoreTel Enterprise Contact Center solution is designed to help organizations respond to the
consumer-driven market place with a communications platform that puts business intelligence
right where it's needed. By deploying ShoreTel Enterprise Contact Center, organizations quickly
realize the benefits of a fully integrated business communications system. ShoreTel Enterprise
Contact Center is a powerful call center solution that includes universal queuing and enterprise
resource matching, and offers optimized call routing by service level, skill matching, priority,
customer identity, schedules and caller location. It also supports email and We contacts, and
outbound calling as service options. Voicemail and fax can also be routed to individual agents
through emails.
To learn more about the ShoreTel Enterprise Contact Center solution call us at 800.752-2112, email us at info12@hilltoptech.com or complete our online Service Request form.
